Quality Policy

SESM administration has established the Quality Policy based on rendering of the highest standard of quality shipping agency services to the customer using effective ways to implement the duties towards client satisfaction by ensuring effective measures for maintenance and improvement of the effectiveness of the System of Quality services to the ship owners.

MISSION

Be Courteous towards customers’ obvious choice of service supplier for the service of ships during port calls, as well as handling of goods by ship. Provide maritime-related services, focusing on continuous improvement and innovation in a positive and honest way.

VISION

• Always maintain a positive brand image that signifies innovative development to all stakeholders.
• Be customers’ obvious choice of service supplier for the service of ships during port calls, as well as handling of goods by ship.
• Provide maritime-related services, focusing on continuous improvement and innovation in a positive and honest way.
• Be seen as an honest and trustworthy business partner who has a real desire to add value to customers’ business and products.

VALUES

• Trustworthy and honest in our promises and delivery.
• Responsible for providing quality of work and contributing to the success of customers.
• Proactive in all our daily tasks and thinking.
• Dedicated to innovating operational processes in our efforts to develop ourselves and create added value for our customers.
• Customer-oriented externally, and collaboration-oriented internally.
• Make extra efforts when necessary to provide the best possible service to our customers and partners.
• Always work to improve ourselves professionally, and improve business and internal processes.
• Maintain a safe and secure workplace without harm to people, property and partners, and with due regard to the environment.